CRM, Creative and Content Services Manager

Keele University - Directorate of Marketing and Communications

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £134 million, over 10,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at

Based within our Marketing and Communications Directorate there are three main areas of responsibility, the management of our Customer Relationship Marketing (CRM) system (currently Hobsons), the management and co-ordination of content being developed for online and print to ensure consistency and the management of the creative services team.

The primary priority of the role will be the assessment of our CRM system needs, development of our future CRM system direction and strategic management of our CRM activity across the student recruitment cycle. In addition, you will lead on the development of systems and processes to manage content and ensure its effective and efficient use across a range of media for a complex range of audiences is also a key focus of this post.

The role will also involve repositioning the creative services as a proactive and engaged team who input, not only to the design but also the content of both on and off-line publications. You will also involve creative direction from the team and undertake hands on design work alongside the other designers.

Keele University values diversity, and is committed to ensuring equality of opportunity, and to proper and fair representation across its senior decision making groups. In support of these commitments, the University particularly welcomes expressions of interest and applications from women and from individuals of black and ethnic minority backgrounds, for this post.

For full post details please visit:

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Please indicate in your application if there are any dates when you will NOT be available for interview.

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Midlands of England